Refund and Returns Policy

Effective Date: October 19th, 2023

At AQNE Blades, our mission is to provide our customers with the highest quality knives and farrier tools, and your satisfaction is our utmost priority. We understand that there may be situations where you’d like to return or exchange a product, and we have established this comprehensive Returns and Refunds Policy to guide you through the process and ensure a seamless experience.

Contact Information:

• Phone: +44 735 470 6662
• Email: support@aqneblades.com
• Address: Flat 12, Grosvenor Court, Brewster Road, London, E10 6RH, United Kingdom

1. Returns Eligibility:

We welcome returns for eligible items within 30 days of the original purchase date. To be eligible for a return, please ensure that the following criteria are met:

• The item must be in its original condition, unused, and with all original tags and packaging.
• A valid proof of purchase (order confirmation, receipt, or invoice) is required for all returns.

2. Initiating a Return:

To initiate a return, please follow these simple steps:

• Reach out to our dedicated customer support team via live chat, email at support@aqneblades.com, or by phone/WhatsApp at +44 735 470 6662. Inform us of your intention to return the item and provide your order number along with a brief explanation for the return.
• Once we receive your request, our team will promptly provide you with clear instructions on how to proceed with the return.

3. Refunds Process:

After receiving your returned item and conducting a thorough inspection, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow a reasonable processing time for the refund to reflect in your account.

4. Exchanges:

Should you receive a product that is defective or damaged, we are more than happy to arrange an exchange for the same item. In such cases, please contact us immediately upon discovering the issue, and we will guide you through the exchange process. If the item is out of stock, we will offer a prompt refund.

5. Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

• Personalized or engraved items.
• Items that show clear signs of use or wear.
• Items not returned in their original packaging.

6. Return Shipping Responsibility:

You are responsible for covering the cost of return shipping, unless the return is due to an error on our part or if you received a defective product. In such instances, we will provide you with a prepaid return label or offer a replacement, ensuring a hassle-free return process.

7. Warranty Information:

Many of our knives and farrier tools come with manufacturer warranties. If you encounter any issues with a warranted item, please reach out to us, and we will assist you in initiating a warranty claim with the manufacturer.

8. Cancellation Policy:

Should you wish to cancel an order, we kindly request that you do so as soon as possible by contacting us via phone or email. Please note that once an order has been shipped, it cannot be canceled.

9. Contact Us Anytime:

If you have any questions, concerns, or require assistance related to our Returns and Refunds Policy or any other aspect of your AQNE Blades experience, please do not hesitate to reach out to us using the contact information provided above. Our dedicated customer support team is readily available to assist you and ensure your satisfaction.

Policy Updates:

Please note that our Returns and Refunds Policy may be subject to updates or modifications. Any changes to the policy will be promptly reflected on our website, ensuring full transparency and clarity.

At AQNE Blades, your trust and satisfaction are paramount, and we appreciate your business. We are committed to providing you with the best possible service and products that meet your expectations.